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Phase 3: Global Go-Live
74
Send a user readiness survey | Best practices
Why you shouldn’t skip the survey:
• You might be tempted to not run a survey, but the results can help
your team focus on the right areas of need, certain user populations,
or locations. You want that visibility now to help avoid surprises on
Go-Live.
• The survey data can back up your answers when members of your
executive staff or project team ask questions like “Are our people
ready for the transition?” or “Where do we need work?”.
The top to-dos for a good survey:
• Send your survey to your users at least 3 weeks before your
Global Go-Live. That way you’ll have time to review the responses
and make adjustments to your Go-Live support strategy.
• Test the survey with a few users. You want to make sure the
questions are clear so that you get the information you want.
• Make the survey anonymous. People will be more likely to give you
their candid feedback.
• Keep the survey short and simple. If you make it easy to complete,
you’ll have a better response rate.
• Share the data with your stakeholders. Give the key results to the
project team, executive sponsor, and department representatives.
Let
them know what’s working and what needs more investment.
You
may be asking these people for their input or assistance, so it’s
helpful to be transparent and show them data.
Identify actions based on the survey results. Don’t only
summarize the results. Pick the most critical opportunities and take
action.
“It’s helpful to add people who attended
training sessions to a Google Group. That
way, you can quickly and easily send
follow-up information and answer
questions via email or shared docs. The
group can also be used as a post-training
discussion forum.”
—Susan Metz, Director of Training
and Change Management, LTech
LTech is a Google Apps Enterprise Partner
based in the United States.
- Going Google 1
- —The Google Apps Team 2
- What’s in this Guide 3
- Change Management Matters 4
- About this guide 5
- Services, Bergelectric 6
- What changes am I managing? 7
- The Google Apps Rollout 8
- Phase 2: Early Adopters 9
- What else is happening? 12
- Walt Oswald, Corporate Vice 13
- Mobility 13
- Management Development & 14
- Training, Ahold USA 14
- Architecture Infrastructure 15
- Diversey 15
- Secure executive support 16
- —Carol Dewitt, CIO, BI-LO 17
- Management, Onix Networking 18
- Step 2: Bring together staff 19
- What do you leave with? 20
- Phase 1: Core IT 21
- Profile your user community 22
- Karl Lamberth, Senior Vice 24
- Cloud Sherpas 24
- Coordinator, KIO Networks 25
- —Nathalie Massis, Marketing 26
- Manager, Soluciones Orión 26
- Step 1: Build the team 27
- —Susan Glynn, Senior Manager 29
- Delta Hotels and Resorts 30
- The Roche Group 31
- Services Director, Journal 32
- Communications 32
- Phase 1: Core IT 33
- Complete the training plan 37
- Tracey Flynn, Training and 39
- Communications Manager 39
- SADA Systems 39
- Send key messages to users 40
- —Christina Jobes, Change 43
- Management Lead, The Weather 43
- Step 3: Complete your roster 44
- Management and Training 45
- Victor Alhadeff, CEO 46
- Boost eLearning 46
- Jennifer Calderone, Training 49
- Tempus No va 49
- Architect, MeadWestvaco 50
- Ahold USA 51
- —Tony Bianco, President 52
- Cloud Computing Division 52
- Onix Networking 52
- —Mark Steward, IT Director 53
- Baird & Warner 53
- Technology, Genentech 54
- Leader, Flexion 57
- Phase 2: Early Adopter 59
- —Dana Murphy, Director, OTD 61
- —Jim McNelis, Principal and 63
- Founder, Dito 63
- —Peter Herrmann, Solution 64
- Architect, Mortgage Choice 64
- Holocaust Memorial Museum 66
- Assess team change impacts 70
- Send a user readiness survey 72
- Phase 3: Global Go-Live 73
- —Andrew Kneebone, Project 75
- Manager, Visy 75
- Complete training materials 81
- Patrick Liew, CIO, HSR 82
- Management Coordinator 92
- —Greg Tait, Google Apps 95
- Administrator, Fairchild 95
- Semiconductor 95
- —María Cristina Peláez 97
- —Patricio Diez, Change 99
- Management Director, Revevol 99
- Solarmora has Gone Google 100
- Customer Examples 101
- Change Management Guide 103 103
- Brady Corporation 103
- Genentech 104
- Change Management Guide 105 105
- Softbank 105
- Salfacorp 106
- Change Management Guide 107 107
- Ne ratez plus 108
- Google Guide 109
- LAN Airlines 110
- We can help! 111
- The Weather Channel 112
- Customer Acknowledgements 113
- Google for Work Partners 115
- List of External Resources 116
- Phase 2: Early Adopter 118
- Phase 3: Global Go-Live 119
- Life After Go-Live 120
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