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Google Message Continuity User Guide

Google Message Continuity is a disaster recovery solution for Microsoft® Exchange based on Google Apps

Gmail and Postini Services. Message Continuity enables you to use Gmail as a backup mail server during

planned and unplanned outages. Message Continuity delivers your organization's messages to both your

primary mail server and to Gmail, which ensures that your organization never loses access to email.

Changes made by users are synchronized between the primary mail server and Gmail. During an outage,

you can then log in to Gmail to access your messages. At the end of the outage, all changes you make in

Gmail are synchronized with your Outlook messages. This includes messages that you send from Gmail to

other users, new messages that you receive while using Gmail during the downtime, messages that you

mark as read or starred, and changes that you make to folders and labels.

In This Guide:

• What to do when Exchange Goes Down

• What to do when Exchange Comes Back Up

• Using Gmail During an Outage

• What to Expect from Synchronization

◦ State Synchronization

◦ Folder Synchronization

◦ Folder-Label Mapping

◦ Deleting Messages

◦ Trash Folder

◦ Moving Messages Between Folders

◦ Mailing Lists

◦ Message Conversations

• Supported Clients

What to do when Exchange Goes Down

When your organization's Exchange server goes down, you can log in to your Gmail account using the

same login name for Gmail as you use for Exchange. Your Exchange administrator provides a Gmail

password for you, and you may need to change this password when you first log in to Gmail. Once logged

in, you have access to all of your recent messages, both sent and received. The date range for the

historical email available on Gmail depends on the configuration setting selected by your administrator, and

the quantity of historical emails already migrated from Gmail to Exchange.

Once logged in, you can continue to use Gmail as you would use Exchange. All changes that you make on

your Gmail account will be automatically synchronized with the Exchange server once the Exchange

outage is over.

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Pagina 1

Google Message Continuity User GuideGoogle Message Continuity is a disaster recovery solution for Microsoft® Exchange based on Google AppsGmail and Po

Pagina 2 - Using Gmail During an Outage

What to do when Exchange Comes Back UpWhen the Exchange server comes back up, you can switch back to using Exchange. Google MessageContinuity automati

Pagina 3

Root-level folders called ‘Trash’ or ‘Deleted Items’ are treated as Gmail system Trash folders. In otherwords, messages moved to either of these folde

Pagina 4

If the "Trash" label is applied to a message in Gmail, it is moved to the "Deleted Items" folder in Exchange.Google never permanen

Pagina 5 - Supported Clients

Mailing ListsMailing list support can be turned on by the administrator. Instructions for the administrator are provided inthe Google Message Continui

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