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Chapter 2

Change Management

Chapter 2

Change management is all about ensuring that your Google Apps transition is a

smooth process for your users. This element of your transition is just as critical as

ensuring that your legacy data migrates properly; be sure to dedicate sufficient

resources to it.

Core IT

Designate a change management coordinator

Level of Effort: Low

Ensure the success of your change management efforts by selecting a member of

your team to coordinate the process through all three phases. Change management

coordinators post company announcements, distribute user documentation, and

organize training courses for users who are new to Google Apps.

Educate employees about your Google Apps transition

Level of Effort: Moderate

You should make sure your entire company is aware of the changes that are coming

to their workflow in the coming weeks. You can begin educating your users with the

following resources:

This guide is not intended as the definitive resource for change management

during your Google Apps transition. Be sure to visit the Google Apps Deployment

Resource Center for more resources on change management strategies during

your transition.

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Google Apps Technical Transition Guide For Business, Educ Manuale Utente Pagina 21